#problem > Managers are not confronted with problems that are independent of each other, but with dynamic situations that consist of complex systems of changing problems that interact with each other. I call such situations messes. ... Managers do not solve problems, they manage messes. > —RUSSELL ACKOFF, operations theorist > I have yet to see any problem, however complicated, which, when looked at in the right way, did not become still more complicated. > —POUL ANDERSONI