A visual map that captures the roles, actions, goals, and obstacles within a real-world situation ![[Screnshot [email protected]]] 1. Actions: people doing things. 2. Equipment/Resources: products and services used in the performance of actions. 3. Relationships: activities by people other than the person whose actions we’re looking at, serving as a resource for those actions 4. Channels: pathways by which equipment or other people’s actions reach and impact the situation.