## On-field Knowledge & Customizable needs “Last mile” = a recognition that what you’re deploying isn’t just software but an embodiment of how a specific team of specific people does their specific job. 可能90%是常规流程，但剩下10%的个性化需求才是关键 requires deep understanding of actual workflow & [[Process engineering only becomes more powerful with better models|process engineering]] ## Opinionated Perspective Lines of code are the least interesting part of software. Software that works means that somebody sat down and designed a workflow, and the logic of that workflow encapsulated the way that things are done. Software is a stored process. ==It’s not a neutral tool: it’s an opinion for how a group of people should collaborate, encoded in a durable system.== [[The moat of software in the age of AI is an opinionated perspective on the solution]] ## Why general model fails General-purpose AI tools, however strong they get, can’t be opinionated in that way. That’s not a criticism of them: it’s a structural reflection of what they have to do. Anthropic and OpenAI are building for every use-case on earth at once; they can’t be opinionated about the specific preferences for how the KKR credit team likes to structure things. They don’t know, they can’t know, they’ll likely never know: that’s just not their job. east:: [[只包装基础模型能力的垂类 specialized AI 没有未来]]